888poker Rewards Store - Help
- What is the time frame for delivery?
Delivery time for the 888 store items is usually between 4-6 weeks. If you do not receive your order within the specified time frame, please contact us. Otherwise, your package is assumed to have been delivered.
- If I want the order to arrive sooner, can I pay extra?
Unfortunately we do not offer express service. All orders are delivered in the same timeframe.
- If I did not receive my order, but forgot to let you know, what happens?
Unfortunately orders older than three months cannot be credited back unless the shipment is returned to us. This is why it is very important for you to email us if you do not receive your order within 6 weeks, so that we may track it and investigate the delay.
- What shipping company is used for delivering the orders?
The courier service for most store merchandise is Fedex or Royal Mail.
- Can Items from the store be purchased using real money?
No. In addition, if you are not a member then you cannot receive any of the merchandise. The purpose of our points system is to reward our regular and loyal players.
- Can I have my order shipped somewhere other than my home address?
Yes. At the Checkout, you may replace the address which is pre-populated however you will not be able to set a post office box as an address or change the Country of Delivery.
- Do I have to pay any shipping/taxes?
All shipping and handling charges are included in the points cost but NOT customs charges (if applicable). For example, for electronic orders outside the EU players may have to pay custom taxes which are not included in the points cost.
- Do the electronic products offered at the Store come with a warranty?
All electronic products from our store come with the standard manufacturer's warranty. If you experience problems with your product, please contact the manufacturer directly in accordance with the warranty provisions.
- I ordered items at the same time, but they did not come together. Why?
Some items are shipped from different locations and will arrive separately.
- I have not been able to order certain items from the store. Why?
Certain items are not eligible to be sent to all countries. In addition, persons who are located in certain territories shall not be eligible to receive any delivery of items from the store. If you have further inquiries please email us.
- Can I alter or cancel my order after I place it?
Once your order is placed, you are sent an order confirmation. Soon after, the order is processed for packing then shipping. Once your order is confirmed, it is not possible to cancel or alter your order (beforehand, you can cancel or alter your order on the My Purchases page).
- I received a damaged product, what should I do?
Please email us immediately and add the following details:
Once we receive all the required information, another item will be sent to you. Depending on the item, you may be obliged to send it back to us.
- Order number
- Item name
- Shipping company
- The problem with the item
- A photo of the item
- Will my Points ever expire?
It is possible. You should review the terms and conditions applicable to the site where you received your points.